At Parsons Green Florist, we pride ourselves on delivering only the freshest flowers to our valued customers. Whether you’re brightening your home or sending a bouquet to a loved one, we guarantee the highest standards of quality for every order within Parsons Green and the surrounding areas. Serving local households and businesses, our commitment extends to ensuring your complete satisfaction with our blooms and service.
We take every precaution to pack and transport your floral gifts securely. However, in the rare event that your bouquet is damaged upon arrival, please let us know as soon as possible. We kindly ask customers to provide clear photographic evidence of the damage along with details of the issue. Prompt notification allows us to address the matter quickly and to your satisfaction.
All our arrangements come with a freshness window of at least 5 days from the date of delivery, provided the flowers are cared for according to our recommendations. Our team sources flowers daily to uphold this guarantee, ensuring your arrangement arrives bursting with vibrancy and fragrance. If you believe your flowers have not met our freshness promise, please contact us within the first 48 hours of receipt so we may investigate and resolve your concern.
Should your flowers not live up to our fresh flowers guarantee, or arrive damaged, Parsons Green Florist offers two straightforward solutions:
Refunds are processed through the original payment method and may take several working days to appear, depending on your financial institution. Our goal is to make returns and replacements as hassle-free as possible for our Parsons Green customers.
If you have a complaint about your flowers or service, please reach out to us promptly with as much detail as possible. To help resolve your complaint effectively, we may request photographs or specific descriptions related to your order. Our team will review your case and respond within two working days to outline the next steps. We aim to find a satisfactory resolution for every customer.
As a trusted local florist serving homes and businesses throughout Parsons Green, your experience matters deeply to us. We go the extra mile to uphold our fresh flowers guarantee and to provide friendly, responsive service with every order. Thank you for choosing Parsons Green Florist for your floral needs – we look forward to serving you again soon.
Should you have any questions about our returns, refunds, or complaints policy, please refer to your order confirmation for the fastest way to reach our dedicated customer care team. Our team are always happy to assist with any concerns and to ensure your experience with Parsons Green Florist meets your expectations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
