Welcome to Parsons Green Florist’s Terms & Conditions for our online flower delivery service. By placing an order via our e-commerce platform, you agree to be bound by the following terms which govern your use of our site and services. These terms apply to all transactions for customers in Parsons Green and the surrounding areas. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you should not proceed with your order.
To ensure a seamless flower delivery experience for our Parsons Green customers, the order process is as follows:
We accept secure online payments via major credit and debit cards, as well as selected payment gateways (such as Apple Pay or Google Pay where available). Payment must be received in full at the time of ordering. All prices displayed on our website are inclusive of VAT (where applicable), and any applicable delivery charges are clearly displayed prior to checkout.
All transactions are processed using secure payment technology to protect your details. Parsons Green Florist does not store your payment card details. By submitting your payment information, you authorise us and our third-party payment processors to charge the applicable order total to your selected payment method.
In the event that your payment is declined, your order will not be processed. In such cases, you may re-attempt payment or contact your card provider for further guidance.
We understand that circumstances may change, and orders for flower delivery in Parsons Green or nearby areas can be cancelled under the following conditions:
If for any reason we are unable to fulfil your order (for example, due to unavailability of certain flowers), we will notify you promptly and offer a suitable alternative or a full refund.
At Parsons Green Florist we aim to deliver your chosen arrangement exactly as pictured on our website. However, as flowers are seasonal and subject to availability, it may occasionally be necessary to substitute certain stems or other items. Any substitutions will be of equal or higher value and will be made in line with the style and colour scheme of your chosen product. This policy ensures your recipient receives the freshest possible flowers, delivered promptly to Parsons Green and nearby locations.
It is your responsibility to:
Failure to provide correct information or handle products as advised may limit our ability to deliver as requested and may affect your eligibility for refunds or redeliveries.
We deliver flowers throughout Parsons Green and in the surrounding areas on the dates selected at checkout. While we make every effort to deliver within the requested window, we cannot guarantee specific delivery times unless explicitly offered for a premium service. In the event of unavoidable delays (for example, adverse weather, traffic, or other external factors), we will notify you as soon as possible and work to arrange prompt redelivery.
If the recipient is unavailable at the time of delivery, our driver will follow your alternative delivery instructions (where given), attempt delivery to a neighbour, or leave the flowers in a safe location. We will leave a card to notify the recipient of the delivery, detailing the action taken. Responsibility for the delivered product passes to the recipient once delivery has been made at the specified address or according to your instructions.
Parsons Green Florist takes every care to ensure flowers are delivered fresh and in excellent condition. However, our liability is limited to the replacement value of the products ordered or a refund as appropriate. We do not accept liability for:
Nothing in these terms shall limit or exclude liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under applicable law.
Due to the perishable nature of flowers, returns are not accepted. If you are dissatisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt, providing your order details and photographic evidence where possible. We will investigate your complaint promptly and, where justified, offer a suitable resolution such as a replacement arrangement or a partial/full refund.
Please note that flowers may be affected by environmental factors during transit and after delivery, such as extreme temperatures or improper care. We cannot be held responsible for deterioration caused by circumstances beyond our control once delivery has been fulfilled as per your instructions.
All content on Parsons Green Florist’s website, including product images, descriptions, designs, and logos, is the intellectual property of Parsons Green Florist or its licensors. You may not copy, reproduce, or use any part of our website without our express written permission.
We are committed to protecting your privacy and comply with all applicable UK data protection laws. Your personal data will be used only to process your order, deliver your products, and improve our services. For further information, please refer to our Privacy Policy on our website.
Parsons Green Florist reserves the right to amend or update these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. We encourage you to review these terms regularly to ensure you are aware of any changes that may affect your rights or obligations.
These Terms & Conditions, and all dealings between Parsons Green Florist and its customers, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, would like further information, or wish to make a complaint, please refer to our online contact form. We endeavour to respond promptly to all inquiries.
These Terms & Conditions apply to all sales and deliveries of flowers and related products made via Parsons Green Florist’s online store. This includes customers residing, working, or requesting delivery within Parsons Green and all surrounding areas. By completing your order, you confirm acceptance of these terms and conditions as the basis of your contract with Parsons Green Florist.
Thank you for choosing Parsons Green Florist. We’re proud to be your local specialists in online flower delivery for Parsons Green and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Parsons Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Parsons Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
